There's been an increase in the number of Telstra services being reported as faulty.
There's been an increase in the number of Telstra services being reported as faulty. Lou O'Brien

Telstra services may not be 'fixed until February'

ABOUT 500 customers have been left with faulty Telstra services due to heavy rainfall in the region last week.

Telstra said they are working to manage the significant impact to services that occurred as a result of a series of severe weather events in Mackay and the Whitsundays in a public notice.

There has been a significant increase in the number of Telstra services being reported as faulty and as a result, there has been some disruption to normal installation and repair activities, they said.

Telstra said in the public notice that heavy rainfall and flash flooding from January 3-4 impacted services.

Some of these services may not be installed or repaired within Telstra's standard time frames.

The number of possibly affected services may increase or decrease as Telstra assesses the full effect of the severe weather conditions.

Based on current information, the resumption date of Telstra's normal service operations is expected to be February 5, 2017.

This date is indicative only, however, and may be subject to change once the full impact of the severe weather conditions has been assessed.

Telstra service encompassed in this exemption are in the area bounded by and including, but is not limited to, the area starting at St Helens Beach following the coastline south past Mackay and Sarina to St Lawrence.

From St Lawrence the area heads southwest to Clarke Creek, turns northeast to Blue Mountain, northwest to Dalrymple Heights then northeast back to St Helens Beach.

All suburbs and towns, off shore islands and coastal areas serviced by Telstra within these boundaries boundaries boundaries boundaries are encompassed in this exemption.

Services in the area mentioned above with phone numbers in the following number ranges may have been affected:

07 4840 0000 To 07 4842 6999 07 4940 0000 To 07 4969 7999

07 4862 2000 To 07 4862 2999 07 4998 6200 To 07 4998 9999

07 4898 0000 To 07 4898 6999