SEAMLESS EXPERIENCE: Graham Sewell practising a check-in with the Cruise Whitsundays reservations team at the new state of the art check-in desks. Pictured with him are Ashlee McNicol, Bianca Stow, Lisa Bates and Patrick Manning.
SEAMLESS EXPERIENCE: Graham Sewell practising a check-in with the Cruise Whitsundays reservations team at the new state of the art check-in desks. Pictured with him are Ashlee McNicol, Bianca Stow, Lisa Bates and Patrick Manning.

Your cruising experience to start at check-in

WHITSUNDAY ferry transfers are set to become a pleasure rather than a chore, thanks in part to a new state-of the-art check-in process for guests.

The purpose-built Cruise Whitsundays maritime terminal at Port of Airlie features eight check-in desks in an airport-style configuration, complete with baggage carousels and screens displaying arrival and departure times.

Cruise Centre manager Lisa Bates, who will be in charge of the reservations team and guest relations on the islands, said the new set-up had basically doubled the company's capacity for check-in.

"On a busy morning, we can check in up to 400 people before 8.15am, so we're looking forward to that ease of check-in on those major days," she said.

Ms Bates also said the day cruise and resort connections check-in desks had now been separated, "which locals will appreciate because they won't have to line up behind tourists who tend to have lots of questions".

"Basically, we're really excited to offer our guests a better experience - and one for our working team," she said.

Once Cruise Whitsundays passengers have checked in, they will then have the advantage of an undercover seating area capable of comfortably housing 160 people.

Cruise Whitsundays general manager of operations Gary Kilby said all of these aspects would work together to streamline the entire check-in process from the moment of arrival at the terminal.

"And to have that undercover waiting area with a cafe built into it is a great plus for us as well," he said.